Our drops are limited edition, so once they sell out, they’re usually gone for good… but never say never. If their is a high demand on a piece, we might just make it happen. Stay tuned, and let us know if you’re waiting on a restock!
How do I know which size to choose?
Check out our size chart located next to each article for guidance. If you’re unsure, feel free to email us at Hi@LolayValentina.com, and we’ll help you out!
Shipping & Delivery
What are the shipping costs?
We ship only within Spain. Orders over 100€ get free shipping. For orders under 100€, standard shipping costs apply.
How long does delivery take?
We ship out orders on Monday, Wednesday, and Friday. We currently ship only within Spain, with an estimated delivery time of 2-3 business days once shipped.
Return & Exchange
Can I Cancel My Order If I Change My Mind?
Once you’ve confirmed your order, you won’t be able to cancel it right away. But don’t stress—contact us, and we’ll let you know if there’s still a chance to cancel it. No promises, but we’ll do our best.
What’s the Return & Exchange Policy?
Your satisfaction = our priority. If your order doesn’t sit right, you’ve got 15 business days to request a return or exchange.
* Items must be unused and in perfect condition—no exceptions. * Sale items? Final sale. No returns, no take-backs.
If you need a swap or return, just reach out—we got you! 💌
Conscious Choices
Our sweatshirts feature eco-friendly and fair trade certifications, ensuring sustainable practices and fair labor conditions in their production. By choosing our garments, you contribute to a positive impact on the planet and the communities involved.
Contact
Got More Questions?
No worries—just shoot us an email at Hi@LolayValentina.com and we’ll clear things up for you. We got you! 💌
Do You Have a Physical Store?
Nope, no physical store but that just means you can shop from anywhere, anytime—because your next favorite fit is just one click away.
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